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30% OFF FOR ORDERS ABOVE $200 | CODE: MODERN200

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TRUSTED BY OVER 100.000 CUSTOMERS SINCE 2018

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    FAQ

    These are the most frequently asked questions from our customers. If your question is notlisted, feel free to contact us—we’re happy to help!

    Shipping & Returns

    Shipping costs are 1.95 AUD for orders below 75 AUD. Orders over 75 AUD qualify for free
    shipping.

    Yes, you can return your order within 14 days of receiving it, provided the product is
    unused and in its original packaging. Please contact us for a return label. Return shipping
    costs are the customer’s responsibility unless the product is faulty or incorrectly delivered.

    Refund Policy

    To request a refund, please contact our customer service at modern2choice@gmail.com.
    After approval, you will receive instructions on how to return your product. Once we receive
    and inspect the product, we will process your refund.

    After we receive your return, refunds are processed within 5-7 business days. The amount
    may take a few more days to appear in your account, depending on your payment method.

    Delivery Time

    Once you place an order, it takes us 1-3 business days to process it before shipment.
    Shipping times vary depending on your location and stock availability. We aim to deliver your
    order within 6-16 business days.

    Yes! Once your order is shipped, you will receive a tracking number via email. You can use
    this to track your order in real-time.

    Sustainability

    We work with sustainable suppliers, reduce plastic packaging, and promote conscious
    consumption. Additionally, we invest in COâ‚‚ offset projects and support fair trade initiatives

    We strive to use sustainable and eco-friendly materials in our collections. Our products are
    carefully selected based on ethical production and minimal environmental impact.

    Support

    For any inquiries, contact us at modern2choice@gmail.com.

    Our customer service is available Monday to Friday, 09:00 - 18:00 (AEST).
    Average response time: 24 hours

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